You may request deletion of personal information associated with Oftenly or with Meta and WhatsApp Business Platform assets connected to Oftenly.
How to submit a request
- Email hello@oftenly.io with the subject "Oftenly data deletion request".
- Include your name, business name, account email, and, if relevant, the WhatsApp Business Account or phone number connected to Oftenly. Do not send passwords, one-time codes, access tokens, or payment-card details.
- Tell us whether you want to delete a user account, a connected Meta or WhatsApp integration, specific customer data, or all eligible data associated with the account.
Verification and timing
We will acknowledge the request and may ask for information needed to verify identity and authority over the relevant account. We aim to complete verified requests within 30 days, or within any shorter period required by applicable law. If Oftenly processes the data for a business customer, we may refer the request to that business or act on its documented instructions.
What deletion covers
Subject to the verified request, we will delete or irreversibly de-identify eligible account records, connected-account credentials, platform data, and associated operational content under our control. Disconnecting Oftenly does not automatically delete information held independently by Meta, WhatsApp, a connected business, or another service provider; requests for that information must also be directed to the relevant provider or business.
Information we may retain
We may retain limited records where necessary to comply with law, enforce agreements, resolve disputes, prevent fraud or abuse, maintain security logs, or establish that a deletion request was completed. Any retained information remains protected and is not used for unrelated purposes.